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Even the Most Unpleasant Customer Must be Treated with Respect

If you have a hotel, it is guaranteed that you will experience difficult guests. That is why it is essential to have thick skin and not become too angry at criticism, insults, rudeness, etc. You are in the hospitality business and when a guest thinks they are not getting what they expected, they can become difficult. Reasoning with them and coming up with a solution they agree with is the best possible outcome. Sometimes, the smallest extra accommodation will be enough; for example, a free drink or entree at your hotel’s restaurant, or a small deduction to the room price. The lost revenue is little compared to the damage a dissatisfied guest can do to the reputation of a hotel that is just starting out. Of course, if a guest becomes too abusive or becomes violent, it is best to have them removed from the premises with as little altercation as possible.

The Hotelier’s Guide To Success


The successful hotelier must have great ambition in order to offer the best hospitality they can. A hotel must be marketed well and offer guests an experience that meets or exceeds their standards. Stephen A. Wynn was integral to making Las Vegas what it is today. Starting with revamping the Golden Nugget, Stephen went on to build the legendary Mirage, Bellagio, and Wynn Vegas. His hotels became successful because they offered and continue to offer guests fantastic food, accommodations, and live entertainment such as Cirque du Soleil and top music acts.

Recognize Talent and Nurture It

Talented staff can make it a lot easier to succeed as a hotelier. As a manager you can only do so much. Regardless of your ambition, you are one person. An employee needs to know that their work is valued and appreciated in order to do their best. This means acknowledging when an employee excels, not just when they do something wrong. William Mackay, manager of the Four Seasons Hong Kong, says to be successful, you need to be able to form good relationships with people. The relationship you have with your top employees is very important.


Making sure that you have concrete guidelines makes for smoother operations. Although training costs time and money, it more than pays for itself with how it affects the satisfaction of your guests. A good employee training program is essential to the success of any hotel.

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Getting deprived of basic human requirements like potable water, housing, education and primary health care services defines poverty. This state is also referred to as absolute poverty, which is different from relative poverty in which people have access to fewer resources, compared to others. Just as poverty can be due many reasons, there are many consequences of poverty.

Food and Housing

The statistics provided by the FAO (Food and Agriculture Organization, a UN organization, tells us that almost 1.2 billion people around the world are unable to afford dinner regularly before retiring at night. Nearly the entire population living in absolute poverty, as defined by the World Bank, is affected by shortage of food. Malnutrition is the cause of death of fifteen million children all over the world annually. Of this, five million are less than five years old. It is realized that a considerable number of people dying due inability to access medical aid because of poverty occur are from Asian and African countries. There is a direct relationship between homelessness and poverty. The data further tells us that a considerable part of population below the poverty line is unable to afford an appropriate place of abode leaving them with no option but ‘rough sleeping’. As on date, over one hundred million people have no home to live, though some organizations estimate that figure to be 300 million!

Negative Effects Of Poverty

Health Sector

Poverty related diseases cause one third of the sum total of annual deaths worldwide. The number of such deaths comes to about eighteen million per annum. The data clearly underlines the connection between poverty and poor health.  A new term called ‘the diseases of poverty’ has been formulated. It refers to wide ranging diseases that   are more liable to affect the poor, compared to financially well off population. The population falling below poverty line is more at risk to be affected by diseases like AIDS, malaria, measles, tuberculosis and pneumonia etc. The main reason for most such diseases is absence of primary health care services. Conversely, the diseases which cause poverty to individuals comprise of various mental illnesses that are liable to obstruct their capacity to work.


Children forced to live in absolute poverty are unable to pay for even basic education while the circumstances of those in relative poverty compel them to abandon education midway after elementary to middle schooling. Those circumstances could extend from helplessness of paying the fees to helping the family financially or physically.  There exists a vicious cycle between poverty and education. Poor people can’t afford education and lack of education is considered to be among the most significant reasons for poverty. This is proven by the fact that even in the US, the average earning of a school dropout is considerably less than that of a graduate. That poverty affects development of a child is often noticed in classrooms, most frequently by way of low confidence. We know that children from affluent families dress better and have access to other resources. This can bring a feeling of lowliness among poor children. The feeling could ultimately make the child abandon education, prompting him to indulge in rebellious activities. That is what  makes poverty a very serious issue of today.

It may surprise you to learn that poverty is not confined to just underdeveloped or developing countries. For example, available data reveals that the number of homeless people in the US is anywhere from 700,000 to 2 million. This shouldn’t surprise you if you are informed that during 2008 -2009 the rate of poverty in the country jumped from 13.2 % to 15% and it won’t be surprising if that percentage increases in the foreseeable future. That shows how urgent is the need to identify and implement programs for eliminating poverty.

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When it comes to roofing problems it can be both difficult and expensive. There are some roofing projects that you can do yourself over a weekend with a few extra of hands but there are some roofing projects that do require the assistance only found in roofing companies Wayne country Michigan.

When it comes to roofing problems it can be both difficult and expensive. There are some roofing projects that you can do yourself over a weekend with a few extra pairs of hands but there are some roofing projects that do require the assistance only found in roofing companies Wayne country Michigan.

Roofing Jobs That Should Be Performed by Roofing companies

Roofing repairs can be difficult and expensive and if you don’t know what you are doing, it could be a complete replacement of your roof. Over time, the boards underneath the roof will begin to decay and rot away if there is any moisture that gets to them. if you do it yourself, you may just patch the bad spot not paying attention to details and hurrying up your projects so you can be done by Sunday evening. Roofing companies can go in and assess the damage done by the moisture and cut away all the bad board in the roofing and replace everything that was damaged so when the roofing goes back up the roof is string and you can feel confident in your roof lasting a few more years.

Before you agree to one roofing companies Wayne country Michigan, you may want to interview several roofing companies to see which ones can provide the right services for you. These roofing companies will have experience and be able to assist you with all your needs. It’s important to also go over many different types of roofing you have to choose from. Maybe it is time to change the roofing materials you use. So go to http://downriverroofers.com/roofing-companies-wayne-county-michigan/ forget service from one of the best roofing companies Wayne country Michigan.

You can also contract roofing companies to assist in the installation of solar panels. If you want to ad that sunlight in your kitchen you need a solar window that will direct the daytime sun down in your kitchen. This will give your kitchen a difficult look during the day and cut out the need for electricity as long as the sun is out. When you install solar panels on the roof you may feel that you can do them yourself and you may be able to however if you don’t have the experience or have anyone helping you, it may be time to call one of the many roofing companies available today.

Roofing companies can go in and assess the damage done by the moisture and cut away all the bad board in the roofing and replace everything that was damaged so when the roofing goes back up the roof is strong and you can feel confident in your roof lasting a few more years.

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It is said the cops in Mumbai will forgive you for all minor misdemeanours but will never let you go scot free if you drink and drive. In a city that is known for its amazing nightlife and multitude of partying joints, it comes as a bit of a pleasant surprise that the police force is vigilantly guarding its citizens’ lives.   If you are returning from one of the many events in Mumbai that are organized every single day, then here are a few things you need to keep in mind, especially if alcohol was served at the event.

Partying Responsibly But Joyfully

  1. Car-pooling is not only environment-friendly, but also a sensible way to travel when many people have to go to the same destination. So, instead of adding to the car parking woes and spending precious currency in filling multiple cars, choose amongst yourselves one person, who can take as many of you as possible in his/her car. The added benefit is, just one person need be sober, and the rest can indulge in their enjoyment!
  2. Electing to have one driver who does is a teetotaller or who has decided not to drink for that evening is a very wise decision. In a large group, there may be some, who generally don’t drink, and it’s no big problem for them to drive after the party is over. But, if everyone in a group is fond of a peg or two, then take turns be the designated owner when the same group meets for multiple events. In that way, one person need not always miss out on his/her share of fun.
  3. When you are at the event, you should try and watch how many mugs or glasses or liquor you have. This is not an easy task! But remember you need to get back home where your loved ones would be waiting for you and that should be motivation enough for you to drink responsibly. Also, take the responsibility to check how much your friends are drinking and ask someone to do the same for you.
  4. The kind of drinks you have also makes a difference. Some people are satisfied with a few mugs of beer, but some don’t consider it a good party until they’ve drained the whole good bottle of whiskey! It is indeed fun to enjoy the finer tasting liquors and unwinding at home, but attending functions and events, which are far, is another matter. Stick to the drinks that have lower alcohol content or have cocktails instead of hard liquor to reduce the effect of the alcohol with some fruit juice. It is also important to have plenty of water after drinking.
  5. Another tip, that can help you drink responsibly, is to eat while drinking. Consuming alcohol on an empty stomach or mistaking hunger pangs for the need to drink can easily be avoided if you eat a little food but at regular intervals.

These tips can be used by people partying anywhere, not just Mumbai. But, if you keep these in mind, you are sure to enjoy more of the vibrant city of Mumbai than you would curl in your bed with a hangover! About the author– The author is a regular invite to social parties and works as a events in Mumbai. Her columns are often featured in eventshigh.

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Seeing your parent age can be a challenging experience. If your parent is showing signs of dementia or limited mobility, it may be even harder. When it comes down to it, though, just like your parents took care of you, it is your turn to take care of them. In most cases, you can’t do it all on your own, so you may need to enlist the help of an in-home care service. A nurse will visit your elderly parent on a daily basis. The nurse will also make sure that medication is administered and that your parent is comfortable. In addition, the nurse will also be a source of company. Here are some tips for finding in-home care for your aging parent.

Finding In-Home Care For Your Aging Parent

  1. Ask for a reference from a friend or coworker that may have elderly parents. One of the best ways to find an in-home care service for your elderly parents is to ask a friend or a coworker that may have gone through the same experience. There is a good chance that you will get a few references by going this route.
  2. Make sure to do your own research about the in-home care company. When you have a list of names for different services, you want to do the proper research. You can start by searching for the service online. Ideally, you want to search through many different results. Not only do you want to make sure that the service is legitimate – you also want to make sure the company is fully licensed and ready to operate.
  3. Look at online references and reviews to find the best service. When you are doing your research online, you want to find online references. These references will give you an excellent idea of how good or bad a certain service is. For instance, if you look at the reviews of A Better Way In Home Care, you will see that the service has a full five star review. In most cases, these positive reviews were written by people that have used the same service for their elderly parents.
  4. Speak with a nurse or have a nurse visit your elderly parent’s home. Once you settle on a specific company, you want to have a nurse actually meet your parent. This is important because you want to make sure that the nurse and your parent get along. If a nurse doesn’t quite get along with your parent, you may want to find another service. The truth is that your elderly parent can feel more alone if you don’t find a caretaker that is affable and easy going.
  5. Make sure that your insurance company covers the costs. On top of everything, you also want to make sure that your insurance company can cover some or all of the cost. Depending on your type of insurance, there is a good chance that your insurance company will cover some of the costs. In the end, you may want to speak with your insurance company to see if they will help you pay for in-home care.

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Recognized to be one of the most leading athlete promotion company, this has been the ruler of the speakers bureau. The company has been providing with celebrity speakers who are recognized as the best of the personalities. Among them the personality of Dan Marino who was born on September 15th 1961, Pennsylvania and played for the Miami Dolphins in the national football league. He became one of the most prolific quarter backs in league history, holding or having held almost every major NFL passing record. Marino was considered to be one of the greatest quarter’s backs in American foot ball history. His droves the dolphins into the playoffs on numerous occasions. During his professional carrier from 1983- 99 in Miami, being considered as the most skilled and revered quarterbacks in the game was one of his biggest achievement. Marino release was incredibly quick and was one of the most important weapons. He was masters in scrambling ability and possessed an uncanny awareness in the pocket. The best was his avoiding pass rush with often sliding a step or two. His latest won games are the wild- card game against the Seattle Seahawks in the Kingdome in 2000. In 1999, he was ranked 27 on the sporting news list of the 100 great football players, making him the highest – ranging dolphin players.

Book The Best Of Celebrity For An Endorsement

How to Hire Dan Marino 

He is the person to take the game to new heights by excelling at their respective position. There are booking agents at athlete promotions who can assist with Dan Marino speaking engagements or appearances from NFL stars. They have been associated with speaker’s bureau for the speaking engagements. They are experienced in booking gridiron greats for key note speeches and autograph signing. This is no more a hard process to hire a foot ball speaker like Dan Marino from the bureau. A great foot ball player like him is going to bring out energy to the upcoming event and reward the employees, customers and clients. Most likely, football fans and corporations can find Dan Marino’s official website, charity involvement, twitter account, representation, publicist and management information.

Booking Athlete for Corporate Events 

For any marketing and endorsement nothing can be better than professional athletes. They are the ones whose work has been speaking since long time. With their endorsement power for creating a marketing vehicle for generating publicity, creating company awareness and increasing sales. There are athletic agents who are going to find and secure the perfect sports celebrity for the next corporate events, golf outing, casino appearance, trade show, convention , speaking engagement, meet and greet with other creative incentive programs that the company will offer in addition. They have established the best of friends and a great relationship with the top sports celebrities, talent agencies, public relations firms, player agents and personal managers. They are allowing having a direct access with the sports figures, celebrities, entertainers or public figures in the world.